University of Twente Proceedings

Profiles of social networking sites users in the Netherlands

Constantinides, Efthymios and Carmen Alarcón del Amo, Maria del and Romero, Carlota Lorenzo (2010) Profiles of social networking sites users in the Netherlands. In: The 18th Annual High Technology Small Firms Conference : May 27-28, 2010 + May 25-26 Doctoral Workshop, University of Twente, Enschede, The Netherlands., 25 May 2010 - 28 May 2010, Enschede, The Netherlands .

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Event:	The 18th Annual High Technology Small Firms Conference : May 27-28, 2010 + May 25-26 Doctoral Workshop, University of Twente, Enschede, The Netherlands., 25 May 2010 - 28 May 2010, Enschede, The Netherlands
Abstract:	Online social networking has become a reality and integral part of the daily personal, social and business life. The extraordinary increase of the user numbers of Social Networking Sites (SNS) and the rampant creation of online communities presents businesses with many challenges and opportunities. From the commercial perspective, the SNS are an interesting and promising field: online social networks are important sources of market intelligence and also offer interesting options for co-operation, networking and marketing. For SMEs especially the Social Networking Sites represent a simple and low cost solution for listening the customer’s voice, reaching potential customers and creating extensive business networks. This paper presents the results of a national survey mapping the demographic, social and behavioral characteristics of the Dutch users of SNS. The study identifies four different user profiles and proposes a segmentation framework as basis for better understanding the nature and behavior of the participants in online communities. The findings present new insights to marketing strategists eager to use the communication potential of such communities; the findings are also interesting for businesses willing to explore the potential of online networking as a low cost yet very efficient alternative to physical, traditional networking.
Item Type:	Conference or Workshop Item (Paper)
Link to this item:	http://purl.utwente.nl/proceedings/37
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