University of Twente Proceedings

An End-User’s Perspective on Application Management

Garg, Pankaj K. (2001) An End-User’s Perspective on Application Management. In: 12th International Workshop on Distributed Systems: Operations & Management., 15 October 2001 - 17 October 2001, Nancy, France .

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Event:	12th International Workshop on Distributed Systems: Operations & Management., 15 October 2001 - 17 October 2001, Nancy, France
Abstract:	We present an end-user’s perspective on managing Internet applications. The end-user’s perspective can: (1) guide the definition of metrics for which management data must be collected, (2) limit the amount of data collected for end-to-end management of applications, and (3) enable management by end-users themselves. To explore concepts of management from an end-user’s perspective, we have prototyped a tool, Amadeus, that enables management by end-users. Amadeus tracks end-user actions and correlates them with performance and business metrics. We describe the motivation and architecture for Amadeus. Two salient points about the architecture are: (1) data collection is triggered by end-user’s interactions with applications (as opposed to a periodic polling scheme), and (2) application monitoring does not require source code access to applications. We illustrate our approach using the Lotus Notes email application.
Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Application monitoring, resource utilization, Lotus Notes, end-user monitoring, business metrics
Link to this item:	https://doi.org/10.3990/2.18
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